Returns and refunds

Changing your mind is easy.

You have 14 days from delivery to return a purchase. Here is how to request a return, what can be returned and when your refund arrives, with no hidden clauses.

Request a return from your account Write to us
  • 14 days to request a return, from delivery
  • 14 days for the refund, from when you tell us
  • 24 months legal guarantee for consumers
  • Even used tools can be returned

How it works

How to request a return

  1. Sign in to your account

    Open Account, then Orders: you will find every purchase made with your email address.

  2. Open the order

    In the «Return» box press «Request a return» and choose the items, the quantity and the reason.

  3. Send the parcel

    We reply with the instructions. You have 14 days to ship it, with a tracked courier of your choice.

  4. Get your refund

    We refund you within 14 days of your notice of return, to the payment method you used. We may wait until the parcel arrives or you send us proof of shipment.

Prefer email? Write to info@piacersi.shop with your order number and the items to return; if the product is faulty or damaged, attach a few photos. Please do not ship anything before telling us: without the request we cannot match the parcel to your order.

Before you ask

What you can return, and what you can't

Can be returned

  • Tools (hairdryers, straighteners, curling irons, clippers, scissors, brushes and accessories), even if already used: we refund them in full.
  • Cosmetics with the seal intact, just as you received them.
  • Items bought on promotion: a discount does not remove your right to return.

Cannot be returned

  • Cosmetics whose seal has been opened after delivery (shampoos, treatments, hair colours, developers, lotions), for hygiene reasons.
  • Products made to measure or personalised for you.
  • Gift cards.

Who pays for return shipping

Return shipping is at your expense and you choose the courier: a tracked service is best. If the product arrived faulty, damaged or wrong, we pay and send you the label.

Refunds and timing

Within 14 days of your notice of return, to the same payment method and at no cost; we may only wait until the parcel arrives or you send us proof of shipment. We also refund the standard shipping paid with the order. Your bank may then take a few days to show the credit.

Faulty or damaged?

Check the parcel as soon as it arrives and write to us straight away with a few photos: we open the claim with the courier and send you the right product.

24-month legal guarantee

If you are a consumer, for two years from delivery a lack of conformity entitles you to repair, replacement or a refund. It still applies after the 14-day return window.

Salons and professionals

Purchases with a VAT number

For professional purchases and the partner programme, the consumer right of withdrawal does not apply. If a product arrives faulty, damaged or wrong, though, write to us: we will sort it out.

The partner programme for salons

A question about a return?

A person from the shop will answer within one working day.