Shipping policy

Our mission is to make sure your professional tools and products reach your salon quickly and safely. Below you will find all the details on how shipments are handled.

1. Processing times

All orders are prepared within 48 working hours of receipt of payment. Orders placed at the weekend or on public holidays will be handled on the first available working day.

2. Shipping times and costs

Shipments are entrusted to the express courier GLS throughout Italy.
Once the parcel is prepared, delivery normally takes 1-2 working days. For minor islands, mountain locations and areas classified by the courier as remote, delivery times may be one or two working days longer.
Free shipping on orders of €60.00 or more
Below that amount shipping costs €7.00, at the same rate throughout Italy. The €60.00 threshold is calculated on the product total after any discounts. The cost is always shown at checkout, before payment
Amounts are inclusive of VAT and refer to deliveries in Italy.

3. Order tracking

Once the parcel has left our warehouse you will receive an e-mail containing the tracking code. You can follow the status of the shipment directly on the website of the courier in charge. If you do not receive the e-mail by the working day after dispatch, check your spam folder and then write to us.

4. Delivery handling

Please make sure that the shipping address is complete and correct: house number, flat number, name on the doorbell and a telephone number for the courier. An incomplete address is the most frequent cause of failed delivery, and the courier cannot work it out on their own.
If you are not in at the time of delivery, the courier leaves a notice and attempts redelivery on the following days. Please keep an eye on the tracking: after the scheduled attempts the goods are held in storage at the depot, and any storage or reshipping charges applied by the courier are borne by the recipient.
If the shipment comes back to us because of a wrong address or because it was not collected from storage, we will contact you to arrange a new shipment: the related cost will be borne by you, unless the error is ours.

5. Checking on receipt

Inspect the parcel at the time of delivery. If the packaging appears visibly damaged, tampered with or wet, accept the goods with a specific reservation, writing on the courier's delivery note what you found: a generic reservation such as “accepted with reservation” is treated as not having been made and serves no purpose.
Contact us as soon as possible at info@piacersi.shop, attaching a photograph of the parcel and its contents, so that we can open a claim with the courier and resolve the matter.
If you buy as a consumer, failing to add the reservation does not make you lose the rights the law grants you over damaged goods: the reservation helps us claim against the courier, and that is why we ask you for it.

6. Returns and withdrawal

The conditions for returns, exchanges and the right of withdrawal are described in our Refund Policy. This policy concerns delivery only.

7. Contacts

For urgent questions or special shipping needs — guaranteed-date deliveries, bulky orders, in-store collection — write to us at any time at info@piacersi.shop or call us on 0874 698703.