Refund policy
1. Who can return
If you buy as a consumer, i.e. as a natural person purchasing for purposes unrelated to your professional activity, you have the right to withdraw from the purchase within 14 days without giving any reason.
If you buy in the course of a professional activity — with a VAT number, by requesting an invoice or through the partner programme — the right of withdrawal provided for by the Codice del Consumo (Italian Consumer Code) does not apply. Your rights in the case of a defective or damaged product, or one different from the one ordered, of course remain valid, and we are in any case willing to assess each case individually.
2. By when
You have 14 days from receipt of the goods to tell us that you want to return them. Once you have notified the withdrawal, you have a further 14 days to send the product back to us.
If the order consists of several items delivered separately, the 14 days run from receipt of the last one.
3. How to start a return
Open the request from your account: Account → Orders → open the order → “Return” box → “Request a return”. Choose the items, the quantity and the reason and send it: the request reaches us straight away and we reply within one working day with the shipping instructions. The button remains available for 14 days after delivery. Alternatively, write to us at info@piacersi.shop with your order number and the items you want to return.
Piacersi
Owner: Fratangelo Pina (sole proprietorship)
Viale XXIV Maggio 140, 86100 Campobasso (CB)
4. What condition the product must be in
You may handle and try the product as much as is necessary to establish its nature, characteristics and functioning — exactly as you would in a physical shop. That is the reason the right of withdrawal exists.
You are, however, liable for any diminished value resulting from handling beyond that: a half-used bottle, a damaged package or a product used for a salon service can no longer be resold, and in that case we may deduct from the refund an amount proportionate to the value lost.
This deduction does not apply to tools and equipment — brushes, combs, scissors, razors, blades, hairdryers, straighteners, curling irons and the like: we take them back and refund them in full even if you have used them, as long as they are not damaged by use (for example a chipped blade, broken bristles or damage from improper use) and you return them complete with their accessories.
Return the product with its packaging, accessories and the documents received. We ask you to include the order number in the parcel: it is not a condition for the withdrawal to be valid, but without it it takes much longer to identify the package.
5. Who pays for return shipping
Return costs are borne by you and the choice of courier is yours. We recommend a tracked service: until the parcel reaches us, the risk of transport remains with you.
If, on the other hand, the product arrived defective, damaged or different from the one ordered, return shipping is at our expense: we will send you the label, do not pay anything in advance.
6. What cannot be returned
For hygiene and safety reasons we cannot accept returns of:
— cosmetic products, colourants, developers, lotions and treatments delivered sealed, if the seal has been opened after delivery;
— products made to measure or personalised for you;
— gift cards.
Items bought on promotion or in a sale can be returned just like all the others: the discounted price does not remove the right of withdrawal.
7. Damaged, defective or wrong product
Inspect the order as soon as you receive it and write to us immediately at info@piacersi.shop if you find a defect, transport damage or an item different from the one ordered. Attach a few photographs: they allow us to open a claim with the courier and resolve the matter without further steps.
Independently of withdrawal, if you are a consumer you have a two-year legal guarantee of conformity from delivery: if the product proves defective during that period you are entitled to repair, replacement or, where provided for, a price reduction or termination of the contract. This right does not expire with the 14 days for returns.
8. Exchanges
The quickest way to get the right product is to return the one received and order the new one separately, without waiting for the return to be completed.
9. Refunds
Once we have received and checked the return, we will let you know the outcome. The refund is made without undue delay and in any case within 14 days of the day you informed us of your withdrawal, using the same payment method used for the purchase and at no additional cost to you. Before refunding you, we may wait until we have received the product or proof that you have sent it back, whichever comes first.
The refund also includes the standard shipping costs you paid when ordering; any costs for a faster delivery method than the basic one are excluded, as are the return costs borne by you.
Between the time we issue the refund and the time you see it on your statement, a few days may pass, depending on your bank. If after 15 working days from our confirmation you have still not seen the credit, write to us at info@piacersi.shop.
10. Contacts and complaints
For any question about returns write to us at info@piacersi.shop or call us on 0874 698703. If you are a consumer and we are unable to find a solution, you can turn to an ADR body (alternative dispute resolution) registered in the lists kept by the Italian authorities, for example the conciliation service of the Chamber of Commerce with territorial jurisdiction. If you live in another country of the European Union, you can contact the European Consumer Centre Italy (ECC-Net Italia). This does not in any way affect your right to bring proceedings before the courts.